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You can add your gamertag, show which games you have played, compare your achievements with friends, see the Facebook profile of a user by their gamertag, send messages to people's Xbox's and add people to you Xbox Live friends list, show off your achievements, see random games, read and write reviews of games, see how elite with the leaderboard, and see who is online now.

1. Make sure that you correctly typed in your gamertag
2. Remove and re-install the application
3. Send me a message containing the FULL error message that your receive

Your Xbox privacy settings are set too high. You can change this from the Xbox 360 Dashboard by going to account settings, or through Xbox.com Privacy Settings and allowing everyone to view your played games and, if you want, online status.

Your Xbox Live gamercard will be updated periodically. If you wish, you can force an update. Also, you may be updated slower if your Xbox Live privacy settings are not showing your online status, which is used to help order who receives updates. You can change this from the Xbox 360 Dashboard by going to account settings, or through Xbox.com Privacy Settings and allowing everyone to view your online status.

Go to friends, and enter the gamertag in the box labelled "Try finding friends by gamertag"

Go to Gamercard, click change, and re-enter your Xbox Live gamertag.