Client Partner

Post Date: 11/04/2009
Department: Client Services/Account Services - All
Location: London
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Who we are

 

Razorfish is one of the largest interactive marketing and technology services agencies in the world. We currently have more than 2,000 employees in 20 offices focusing exclusively on digital marketing and technology. We help industry leaders such as O2, NSPCC, McDonalds, and Audi use digital channels to acquire and service customers. Each office is filled with opportunities to invent the digital future. But don’t just take our work for it, at the end of last year Forresters Research noted: “Razorfish leads in all things digital.”

 

What’s it like?

 

Everyone always says the thing about our place is the people. Maybe it’s that we attract talented people at the top of their game who want to push the boundaries of what is possible in digital. Maybe it’s the relaxed atmosphere that allows people to be themselves at work. But it’s not easy - the size and scope of our clients and projects often means we’re working right at the forefront of what’s possible in digital, with all the excitement and pressure that can go along with that. A sense of humour and a respect for the many different disciplines needed to get the job done are essential ingredients here.
 
We’ve got a long history of working for high-profile charity clients, so there’s always a mixture of commercial work and more issues-based projects to keep things interesting. We also work hard to make sure that our projects are leading examples of digital collaboration – technically, creatively and professionally.  So far our clients, the industry at large and the awards judges all seem to agree.

 

What’s the role?

 

Responsible for being the primary contact with the Company’s clients. While managing across different functional teams, which includes members from both web dev and web media, the Client Partner will work closely with clients to identify their specific needs and business objectives, and then help identify and implement products and services that help achieve the client’s goals.  Further responsibilities includes P&L responsibilities from an individual and team management level, and serving as the primary client partner on one of the larger clients in respects to the total engagement contribution.

• Provide mid-level leadership guidance to Accounts that are managed by other Senior Account Directors, and Account Directors.
• Provide mentorship and training to assigned Senior Account Directors and Account Directors.
• Sell full suite of all Razorfish services. 
• Contribute strategic value beyond day-to-day campaign tactics.
• Share responsibility for 100% client retention by proactively identifying client risks or opportunities and managing his/her client teams to effectively respond to these client needs.
• Develop broader industry network of clients and contacts through speaking and publishing.
• Provide thought leadership to help guide clients in the digital space.
• Acquire and develop long-term relationships with strategic clients.
• Build strong rapport, new and existing.
• Successfully manage the master service agreement (MSA), statement of work (SOW), and change requests.
• Communicate progress of revenue to budget forecast to the web media management team throughout the year.
• Attain P&L targets through a combination of existing business contributions and new business development.
• Work with team to establish effective pricing and staffing levels for each client; and monitor P&L fluctuations to proactively identify risks and opportunities.
• Orchestrate cross functional teams to achieve strong client results.
• Generate invoices on schedule and collect fees using guidelines set by the  finance department.
• Accountable for integrated client results across all relevant products/services.
• Complete successful contract negotiations.
• Cultivate a portfolio of new business efforts in combination with others.
• Mentor team and champion continuous improvement throughout the organization; achieves recognizable improvements in the skill level and P&L performance of his/her team.
• Drive the success of all performance management initiatives and programs with emphasis on the successful completion of all performance review processes.
• Work cross-functionally with other managers in the organization (e.g. Technology, Creative, Media, CIG, etc.) to identify and resolve business issues.
• Lead highly skilled client delivery teams to enhance and deepen client relationships.
• Actively lead in areas such as regular update meetings, ongoing communication, etc,.
• Maintain a low staff turnover across the engagement.
• Work with the senior management team on strategic business and employee initiatives.
• Manage resource management matters to the best interest of the client and office.
• Attract markets and recruit top talent for the Company. 
• Actively participate in the training and development activities by leading training sessions, digital workshops, and other performance development/training activities.
• Own and deliver against one or more overarching office initiatives/goals.
• Champion positive change and a creative, collaborative work environment.
• Commit and follow the Company’s four core values (Passion, Accountability, Creativity, Teamwork).
• Evangelizes a culture in which losing is not tolerated and continuous improvement and growth is a universal expectation.

Essential

 

• Related industry experience, preferably consulting, interactive, agency or direct marketing experience.
• Undergraduate degree. 
• Demonstrated track record of developing senior level client relationships – strong client references are necessary.
• Proven experience in managing teams and in working cross functionally across an organization.
• Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, direct marketing, strategy, analytics, technology, and new emerging trends.
• Strong creative thinking and analytical problem solving.
• Strong client-service orientation. 
• Track record of leadership, coaching and mentoring abilities.
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines.
• Sound business acumen; strategic skills; and common sense.
• Ability to lead a team effectively and provide direction to other team members.
• Industry experience with digital transformation solutions.
• Demonstrated prowess in all MS Office programs.
• Strong interpersonal and communication skills
• Ability to collaborate effectively at all levels and functions.
• Strong negotiation skills.

 

Beneficial

 

• Advanced degree.

This is a full-time opportunity.