Jennifer Preece

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Looking for the Right Gig:

Customer Support Specialist.

Why? Throughout my career I have demonstrated the following qualities: Being a critical thinker, maintaining a balance between short term quick fixes and long term goal achievements. Capacity to manage large as well as small groups and increase productivity. Establish loyal relationships with clients through strong interpersonal communication skills. My work performance means a lot to me and I go above and beyond the job requirements to accomplish my work as well as my personal goals.
Category: Jobs : Admin & Support Services
Posted: 2 weeks ago in Ogden, UT
Description: Customer support professional with extensive experience within the production industry. My success can be attributed to customer service, critical thinker and taking the initiative. My key competencies include:


Management skills
Leadership
Training & Development
Time management
Extensive computer skills

Work History

Apr 2009 to
Sep 2009
Master Esthetician
Avanti Skin and Wellness Clinics - Midvale, UT 84047

Consult and administer various medical spa services. Maintained service records, managed inventory, scheduled appointments, and closed out sales transactions.

Top Client Request at Midvale clinic
Top Retail Sales at Midvale clinic
Top Service Upsale at Midvale clinic
Feb 2004 to
Apr 2008
Account Manager
Fusion Imaging - Kaysville, UT 84037

Corresponded with Sales Executives, clients, management and production team to manage and process orders. A member of the company variance committee which strove to improve processes and make the company run more efficient. Also preformed as the Head Trainer to new employees on the company systems and procedures.

2006 – Awarded Above and Beyond Account Manager
Held a 98% Data Entry accuracy rate compared to the individual department average of 89%.
Aug 1998 to
Nov 2003
Technical Support Supervisor
Hema Metrics - Kaysville, UT 84037

Started as a calibration technician and was later promoted to technical support supervisor. My duties were diverse. In the sales and marketing department, I was individually responsible for support of the North East territory sales team, including preparation of customer sales proposals, direct customer contact, and time management. Additionally, I functioned as the corporate activities director for the duration of my employment.

Implemented RMA tracking database system, which help isolate product failures for R&D team.
Developed warranty tracking system for OEM clients resulting in an increase monthly average revenue of $2,000.00.
Jan 1996 to
Nov 1997
Swing Shift Production Supervisor
Iomega Corporation - Clearfield, UT 84015

Responsible for inventory management and control, meeting production quotas, and management of day to day operations of a team of 50 employees.
Education

Sep 2007 to
Oct 2008
Fran Brown College of Beauty - Clearfield, UT 84015
Master Esthetics
Jan 1998 to
Aug 1998
Ikon Office Solutions Technical Training - Layton, UT 84041
Microsoft Certified Systems Engineer
Sep 1992 to
Oct 1994
Davis High School - Kaysville, UT 84037
High School Diploma
Comments and Shouts
Dale T. Hansen

Dale T. Hansen commentedat 06:18 PM on November 8, 2009

You may always use me as a reference Jen...
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