Erica Damato

Erica Damato

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Montreal, QC

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Looking for the Right Candidate:

Senior Telecommunications Administrator.

Category: Jobs : Computer & Software
Posted: 2 weeks ago in Saint-Laurent, QC
Description: Our client is a full-service marketing and software provider delivering cutting-edge solutions for websites, games, and ecommerce. They are currently seeking a Senior Telecommunications Administrator to join their dynamic team.
Responsibilities:
•Maintain all telephony systems in Corporate and 24/7 Call Centre Environment. Develop new solutions to meet changing needs of users.
•Administration of fully redundant Cisco UCCE environment.
•Administration of multiple voice gateways (MGCP and H.323).
•Administration of IVR systems (Cisco Voice Portal).
•Administration of Cisco Unity voice mail system.
•Administration and Integration of call center resource scheduling, call quality & recording applications and systems. (IEX TotalView and Voice Print International)
•Administration of various telephony appliances (includes MUX, Echo Canceller, etc).
•Create custom resource utilization reports for various users.
•Investigate/Develop/Deploy end user telephony applications.
•Support//troubleshoot any and all systems failures or problems.
•Co-ordinate delivery and maintenance of service provider technologies (includes DS3’s,PRI’s, analog circuits, etc).
•Documentation of vital systems and procedures.
Requirements:
•3+ years experience in a VoIP support role.
•5+ years supporting a call center in a multi-site environment.
•Solid understanding of:
oCisco Unified Communications Manager
oTelephony integration of call centre scheduling and quality applications
oData networking technologies, e.g. Power-over-Ethernet, TCP/IP.
•Very familiar with back-end Cisco VoIP hardware, software, and handsets.
•Familiar with resource management systems.
•Exceptional troubleshooting skills.
•Excellent verbal and written English communication skills.
•Ability to work some weekend and evening shifts in addition to being on-call.
•CCNA / CCNA-Voice / CCVP certifications an asset.
Qualified candidates, please reply with a resume to Erica at edamato@fuzehr.com .
We have flexible hiring options to dedicated teams of recruiters working to find you the right opportunity.
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