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Heather Cook Gilbeau

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Looking for the Right Candidate:

Operations Manager - Novi MI Direct Hire Opportunity.

Why? My client is the leading provider of office equipment, including copiers, printers, fax machines, office supplies, and more throughout the US, Canada, and Western Europe. In addition, they offer such services as document management outsourcing, electronic file conversions, facilities management, and training. They currently have an immediate need for an Operations Manager in Novi, MI. This is a Direct Hire opportunity!
Category: Jobs : Sales & Business Development
Posted: Over 4 weeks ago in Novi, MI
Description: Position Summary:
Direct Hire Opportunity $80-$95K with full benefits package.
Provides leadership, training, and direction of Area Managers to ensure contract compliance and employee development at the site level.
Oversees implementation of and compliance to national procedures.
Oversees and ensures account invoices and interacts with customer to ensure expectations are being met.
The Operations Manager manages greater than $500K in monthly billings. This position is a key member of the marketplace management team.

Job Duties and Responsibilities:
Ensures assignments correctly and in accordance with company performance standards.
Ensures contracts are managed according to company standards, client specifications & customer requirements, by effectively supervising assigned personnel and validation of service quality.
Manages marketplace labor costs.
Maintains efficient operation by holding direct reports accountable for quality & efficiency of work.
Ultimately responsible for contract compliance, HR compliance, and financial compliance.
Meets training objectives and follows up on employee training progress and performance.
Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their performance and work quality.
Makes employee safety a daily focus by designating an employee representative to the safety committee and following recommendation of the company’s Injury Management Program.
Takes ownership of employee performance by ensuring regularly scheduled coaching time for Operations Manager and Integrated Account Managers to work with marginal performers.
Maintains adequate and quality personnel by interviewing, hiring, and by doing performance reviews; ensuring internal job openings are posted.
Motivates employees and recognizes accomplishments in a timely manner.
Maintains positive internal working relationships with all department employees by communicating in a professional manner and by providing constructive feedback.
Promotes an environment of integrity and responsibility in the workplace by creating a work environment where they “lead by example".
Coordinates and implements contract pricing escalators to assigned account base.
Completes required reports and other paperwork.
Responsible for managing financial results by interpreting projecting, managing declining balance and reconciling profit and loss statement.
Responsible for managing P&L.
Performs other duties as assigned.

EXPERIENCE:
Prior management experience is preferred
Requires experience in setting goals by defining and prioritizing specific, realistic objectives.
Requires proven track record of leadership and integrity by possessing 5-7 years of related experience in production.
2+ years P&L responsibility.
Extensive supervisory experience.
Requires experience in training by delivering classroom and informal training sessions.
Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, sales, and production departments.

KNOWLEDGE, SKILLS AND ABILITIES
Possesses ability to effectively use a personal computer by utilizing standard business software applications.
Possesses excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances.
Possesses ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
Possesses independent judgment to make sound, justifiable decisions and take action in solving problems.
Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.
Possesses ability to establish effective communication with direct reports by encouraging open and honest communication; receiving and giving feedback.
Possesses ability to remains updated on current technology and trends in the marketplace by reading relevant journals, magazines, and newspapers.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
In addition to normal working hours, is on call 24 hours via pager.
Requires ability to work 8-12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
Requires ability to work in a production facility, adapting to moderate to high noise levels.
Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner.
Some physical effort is required; often requires standing and walking. Requires standing up to 4 hours a day using a copy machine.
May be required to move supplies by lifting 50 lbs. from the floor to waist height, carrying 10 feet and lowering back to the floor.

EDUCATION / DEGREE REQUIRED:

4-year college degree is preferred; or equivalent experience in related field.
Comments and Shouts

A Facebook user commentedat 12:01 PM on October 28, 2009

Heather, Thank you for your response. I will e-mail my credentials yet this afternoon. I am very interested in persuing this opportunity and believe I have the skill sets you are looking for. Best Regards, M.G. "Raz" Razminas
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