Responsible for the direct supervision of the Technical Solution Center staff and the activities associated with the identification, priorization and resolution of reported technical problems. Responsible for TSC/Staff performance based on TSC department standards ensuring that we are providing customers with the best possible service including, but not limited to, hold times, call times, incident accuracy and abandonment rates. Ensures that IT support is in adherence to the IT SLA (Service Level Agreement), as it relates to logging, tracking, escalating and reporting IT incidents. Must always keep a professional, customer first attitude. Qualifications Two year college degree and 1 year job related experience required in a Customer Service/Help Desk/Call Center/Tech Support role. Four year college degree and 2 years job related experience preferred....

Reporting to the Manager of Web Marketing & Analytics, the Web Marketing Analyst will create actionable reporting and analysis for internal new media product and marketing teams. Responsibilities include evaluating and assisting in the development of online marketing campaigns, supporting product planning and performance through ad hoc and scheduled reporting, producing standard reports and dashboards for the sales and executive teams, and contributing to the improvement of existing online analytics. Responsibilities include the following: o Provide or assist with providing ongoing tracking and insightful analysis of web usage data to support business decisions that will lead to a better user experience and improve the ROI of our marketing and product development efforts o Gather data and design reports for dissemination to various levels of management o Utilize databases, search engine tools, internet audience measurement tools, web analytics software, and other information sources to

The Reporting Analyst I is responsible to utilize existing reports to generate data/summarizations/analyses as requested. The areas requesting such data include, but are not limited to, management, QPT, Sales, Production, and Customer Service. They will need to learn/know the meaning of the data output and be able to explain it to the users of the reports. While communication will primarily be through their direct line of supervision, they must also be able to effectively communicate with all areas of the company. A high-end, intermediate expertise with MS Excel along with a good working knowledge of MS Access is a must. They will be required to gain a baseline understanding of existing reports and company processes/business rules. Qualifications Requirements: -Two year college degree -Two years job related experience -Microsoft Access, Oracle, or database experience -SQL experience Four year college degree, three years job related experience, and Search Engine Marketing experience pre

The Social Marketer will develop and incorporate social sharing initiatives that drive traffic to both Yellowbook.com and newly developed vertical websites. This candidate will be responsible for increasing the ?share-ability? of Yellowbook data and content to facilitate peer-to-peer referral traffic and establish repeat usage in the social network communities. The candidate will be responsible for building a successful social media strategy from the ground up. Responsibilities...