Causes Help Center

    Top Questions

  • How do I start a cause?

    In order to create a cause, first go to the Causes homepage at http://apps.facebook.com/causes/

    Roll your mouse over "Find Causes" in the blue bar at the top and select "Start a Cause".

    You can then enter your cause's mission, its positions, and add a beneficiary (a US or Canadian nonprofit where you want your donations to go) if you'd like. The next step is to invite all your friends and spread the word!

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  • How do I leave a cause?

    You can leave a cause by clicking on “Leave Cause” underneath the cause image.

  • How do I feature a cause on my profile?

    In order to add a box with your featured cause to your profile, first go to to the Causes homepage at
    http://apps.facebook.com/causes/

    On the right side of the screen there should be a yellow box with a gray button that says "Add to Profile." Click on this button, and then click "Add". If you do not see this button, click on your "Boxes" tab and you should see a box with your featured cause. Click on the blue pencil in the upper right and then on "Move to wall tab".

    Please note you may only feature one cause at a time.

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  • How can my nonprofit accept donations through Causes?

    In order to accept donations through Causes, a nonprofit must be a 501(c)3 that is also registered with GuideStar ( www.guidestar.org ), which is the database from where we pull our beneficiary information. Online donations must also be enabled in your profile with GuideStar; to review or update your settings you can login on their site here: http://www2.guidestar.org/Reques... . Once a donation is made on Causes and processed by Network for Good, payment for donations made to your nonprofit are sent on the 15th of each month to the address listed in GuideStar and will include all donations made on Causes during the previous month. For more details, please visit http://www.networkforgoodcheck.org/ .

    However, even if your organization does not meet these requirements, you can still support it through Causes; simply include a link to its website in the description or media board of your cause so that people can donate directly.

  • Someone donated to my nonprofit! How will I receive these funds?

    Donations to US nonprofits are processed by our nonprofit partner Network for Good ( http://www.networkforgood.org/ab... an industry leader in processing online donations with a charitable giving system that is approved by the Better Business Bureau Wise Giving Alliance (BBB). Payment for donations made to your nonprofit are sent on the 15th of each month and will include all donations made in the previous month. For example, donations processed in February will be paid on March 15th. Checks will be sent to your nonprofit's address as listed in GuideStar and you will also see how much money each cause raised for your nonprofit.

    • To change the address listed for your nonprofit profile in GuideStar click here: https://commerce.guidestar.org/G... . Updates to that form will be shared with Network for Good for future payments.

    • To access donor information, you can login to Network for Good’s donation tracking report at https://www.networkforgood.org/n... . You will need to establish a login using your charity's nine-digit EIN number. Once you are registered, you will have access to a real-time online report detailing information about your donors who have chosen to share their contact information. Network for Good encourages you to reach out to them directly and provide information about how their donation is being used to support your mission.

    • To get your donations more quickly (and to save paper!), have them sent to you electronically via electronic funds transfer, also called EFT. You can sign up here: https://www.networkforgood.org/n... .

  • How do I delete a cause?

    To delete a cause click on your Admin Center and then on the Delete tab on the left side.

  • How do I add administrators to my cause?

    You can add and remove administrators by clicking on “Edit Cause”, which is located beneath the main cause image, and then on the "Administrators" tab.

  • I would like to support a nonprofit outside of the US or Canada. How do I do that?

    For now, we only support beneficiaries from the US and Canada. We are working on adding more countries to Causes, and we will let our users know as soon as we have any progress. In the meantime, you can still support your organization through Causes. Simply include a link to the direct website of the organization you want to support in the description or media board of your cause and encourage people to donate directly.

  • There are several duplicate causes supporting the same beneficiary. Can you merge them into one?

    There is no way to merge two or more causes. If you accidentally create multiples of the same cause, we recommend sending an email to the cause with fewer members encouraging them to join the other cause. You can then delete the cause you are not using.

    In terms of duplicate causes created by different users, we created the application so that any individual can create a cause to support whatever he or she wants. While having many causes benefiting one beneficiary may be a little messy, it gives the beneficiary access to several distinct friend networks and improves their ability to raise funds from disparate sources. Additionally there are often causes with very different missions that benefit the same beneficiary. For example, The Alliance For Climate Protection has causes that range from "Stop Global Warming" to "Start Recycling Tulsa!"

  • I love your charity gifts! My organization would like to create one - how do we do that?

    We started the charity gifts feature with a handful of nonprofits and are still in the testing process. We currently do not have any plans to create more gifts, but we will keep our users posted if this changes.