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Measuring PR: Output, Outcome or Out of Work A...Nov 4, 2009
Measuring PR: Output, Outcome or Out of Work
A Webcast Tutorial: Thursday, November 5th, at 1PM EST (noon CST, 11AM MST; 10AM PST). The
This 90-minute webcast will teach these principles and practices firsthand from one of PR’s leading...
Customer service may have the highest impact on brand reputationOct 28, 2009
A few days ago I called an office supply store looking for a specific item. After dealing with multiple, transfers, wait times, mumbling personnel, lack of “please” and “thank you” and zero apologies after explaining that I’d been on hold a...
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