At first, the management team was understanding. While Wilfred Brown, president of Glacier Metals, expressed an interest in teamwork, perhaps it would take some time for the evidence of...

"Since you feel so strongly about this part of the planning process, tell me more about your musing?" I asked. "Some people get stumped by starting on the wrong foot," Lauren explained. "They sit and try to think of all the things they could do. My...

"What do you mean?" I asked. Lauren was in a good mood. "I mean, I don't think planning begins with setting goals. I think there is a lot that comes before, and for me it's the best part. Setting goals is very specific. It takes work to set out...

"So, you're not thinking about the holidays?" I observed, Lauren staring into space. "How did you know?" she replied. "You were looking further out." "Yes, I was just thinking this has been a tough year, and I am thinking next year will be better. ...

Ray was looking at his list. "So, I can count on losing this person. They already gave their notice. And I know they will continue to have contact with the other team members, so I know they will talk." "Yes, they will talk. And they will talk...

"Can you match the other offer?" I asked. "Not a chance. Our business model isn't built around that kind of compensation. We don't have those deep pockets," Ray replied. "Then you will lose them," I nodded. Ray was quiet. "There's nothing I can...