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based on editor's review
 Editor reviews are provided by professional editors who evaluate a blog based on the following criteria: Frequency of Updates, Relevance of Content, Site Design, and Writing Style.
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Customer Experience Management leads to LoyaltyNov 2, 2009
How the best-in-class achieve 91% customer retention
According to TheWiseMarketer.com, a customer-centric shift in the market is forcing organisations to rethink customer engagement.Best-in-class companies are already outperforming the competition...
It's not what you do - it's the way that you do it…Oct 13, 2009
I concur wholeheartedky with UK based consultant Neil Woodcock who blogs: "Customer experience - It’s not what you do - it’s the way that you do it…and that’s what get results!”
He continues: "The moment you have attracted new interest from...
Customer cynicism about handling complaintsOct 12, 2009
A study done by RightNow & YouGov Plc in 2007 of 2,800 British consumers found that 69% of the respondents had actively complained between one and five times to a company.
The results were amazing. 60% of the respondents expected the problem to be...
Small businesses must focus on existing customers to surviveSep 21, 2009
Most small businesses are still neglecting much needed good customer service while times are hard - but it could be an even more costly mistake, according to Rosie Beasley (business correspondent at simplybusiness.co.uk), who gives tips on restoring...
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